Concerns and Complaints

In almost all situations, concerns and complaints can be handled informally by speaking to a member of staff.  In the first instance please request a meeting with your child's Class Teacher at a mutually convenient time, as it is not always possible for a teacher to discuss a complaint at the beginning or end of the school day in front of other parents or carers and children.

*Please note that staff are only able to discuss a pupil with those with formal parental responsibility*

If the Class Teacher is unavailable, please ask for an appointment with the Assistant Headteachers who are as follows:

EYFS and KS1: Mr Moorcroft

KS2:  Ms Bennett

In the very rare instance where the Class Teacher or Assistant Headteacher is unable to help with your request or concern, then please request an appointment with the Head of School, Mrs Peake at a mutually convenient time.

Should you wish to record a concern or make a complaint, please complete in full a Concern and Complaint Form. Remember to add your full name and contact details.

CLICK HERE for a Concern and Complaints Form.  We will endeavour to respond to your concern or complaint within 10 working days.

In dealing with any complaints, the school will also refer to the Department for Education's Policy for Unreasonable Complainants. CLICK HERE to view this policy.

CLICK HERE to view the Herbert Morrison Complaints Policy & Procedure document.

Should the subject matter of your request be a safeguarding or child protection issue, please ask for Mrs Peake.

Part of the Wyvern Federation